ServiceTitan logo

ServiceTitan

8.4/10

From ~$300/user/mo

Visit ServiceTitanSee pricing breakdown ↓

Tool

FSM

ServiceTitan

ServiceTitan is an enterprise-grade FSM platform for commercial and residential contractors, priced from ~$300/user/mo, public since its 2024 IPO.

Chip Alvarez
By Chip Alvarez·Published ·How we test & review

Founded 2007 · Headquartered in Glendale, CA · Category: Business Application · Pricing: subscription

ServiceTitan logo

ServiceTitan

8.4/10

From ~$300/user/mo

Visit ServiceTitanSee pricing breakdown ↓

ServiceTitan overview

ServiceTitan is the category leader for mid-market residential service contractors, with over 8,000 customer businesses and an IPO completed in December 2024 that valued the company at roughly $8 billion. The platform serves HVAC, plumbing, electrical, garage door, roofing, and specialty trades, and has grown through acquisitions including Aspire (landscaping, 2023) and FieldRoutes (pest control and lawn, 2022). Its product depth — spanning marketing analytics, CSR call center tools, dynamic dispatching, GPS tracking, flat-rate pricing libraries, consumer financing, and multi-location dashboards — makes it the reference point against which other FSM platforms are measured.

Pricing

ServiceTitan does not publish retail pricing. Based on reported customer data and industry accounts, all-in costs typically fall between $300 and $500+ per user per month, with mandatory onboarding packages ranging from $5,000 to $20,000+. Annual contracts are standard; multi-year deals are common at larger accounts. The “starter” messaging seen in some promotions often refers to stripped-down tiers that still require upsells for core workflows. Prospective buyers should budget for both the license and a 3–6 month implementation period with internal or third-party resources.

Strengths and weaknesses

ServiceTitan’s greatest strength is revenue-cycle integration: the system ties a Google Ads click through to a booked call, dispatched technician, completed job, and collected payment, with attribution visible at each step. Its flat-rate pricebook and in-field presentation tools are proven to increase average ticket size. The weaknesses are equally significant: cost is the highest in the category, implementation is resource-intensive, and the platform’s breadth can paralyze smaller teams that only need scheduling and invoicing.

When to pick ServiceTitan (and when not to)

ServiceTitan is the right fit for residential service businesses generating $5M or more in annual revenue that are committed to process standardization and have the management bandwidth to execute a full implementation. Multi-location HVAC and plumbing operations are the sweet spot. Do not choose ServiceTitan if you have fewer than 10 technicians, if you lack a dedicated operations manager, or if you need pricing transparency and a short-term contract. Jobber, Housecall Pro, or Service Fusion serve those needs at a fraction of the cost.

Editor's score by market

How ServiceTitan scores across the industries we cover

Average 8.4/10 across 13 industry-specific evaluations by Chip Alvarez. Higher scores indicate stronger fit for that trade; click through to read the full market roundup.

MarketScoreVerdict
Best Work Order Software for Field Service8.9Best work-order depth for growing businesses needing pricebook and tech performance tracking
Best Job Scheduling Software for Field Service8.6Best AI-dispatching for fleets over 20 techs
Best Software for Electrical Services8.6Best for electrical contractors over 10 trucks focused on revenue-per-tech
Best Software for Plumbing Field Service Companies8.6Best for plumbing businesses at growth scale with 10+ technicians
Best Software for Appliance & Equipment Repair8.4Best all-in-one for established appliance repair companies scaling past 10 techs
Best Software for Elevator & Escalator8.4Best for national elevator companies needing CRM-integrated dispatch
Best Software for Security & Fire Protection8.4Best for fire protection contractors needing inspection compliance and recurring contracts
Best Software for Automotive & Fleet Services8.2Best fleet service module for multi-trade businesses already on the platform
Best Software for Construction & Building8.2Best for established construction service companies with multi-trade operations
Best Software for Facilities Management8.2Best for multi-trade facilities managers with 15+ field techs
Best Software for Cleaning Services Field Service Companies8.1Best for larger cleaning companies with complex commercial or multi-location operations
Best Commercial Mechanical Contractor Software7.8Best for larger mixed residential/commercial operators
Best Software for HVAC Field Service Companies7.6Best for established HVAC contractors scaling past 15 techs

Pros

  • Deepest feature set in the residential FSM market
  • Strong marketing ROI tracking tied to booked jobs
  • Flat-rate pricebook and in-field upsell tools drive average ticket size
  • Acquisitions (Aspire, FieldRoutes) extend reach into landscaping and pest
  • Enterprise reporting and multi-location management

Cons

  • High total cost of ownership — typically $300–500+/user/mo plus onboarding fees
  • Implementation takes 3–6 months; steep learning curve
  • Contract terms can be rigid; exit costs are material
  • Overkill for businesses under ~10 technicians

Integrations

QuickBooks OnlineQuickBooks DesktopSage IntacctStripeGoogle AdsPodiumCompanyCamGPS InsightFintechWisetack

Best for:Mid-market and enterprise residential service contractors, Multi-location HVAC, plumbing, and electrical businesses

Industries:HVAC,Plumbing,Electrical,Roofing,Garage Door

Where ServiceTitan shows up in our editorial coverage — best-of roundups, head-to-head comparisons, and the guides and articles that mention it.

Other FSM platforms we've reviewed — for comparing ServiceTitan against the rest of the field.

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Routeware

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SmartMoving

SmartMoving is a moving-industry-specific CRM and dispatch platform for residential movers in the SMB to mid-market segment. It emphasizes the lead-to-quote con

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Workiz

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Workiz is a cloud-based field service management platform built for on-demand and appointment-based service businesses, with a particular strength in locksmith,

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References

  1. ServiceTitan Pricing

Pricing and feature data current as of April 27, 2026. Verify with vendor.