Privacy Policy — Field Service Software IO

Last updated: October 27, 2026

Last Updated: October 27, 2026

This Privacy Policy describes how Field Service Software IO (“we,” “us,” or “our”) collects, uses, and shares information when you visit https://fieldservicesoftware.io/ (the “Site”).

Information We Collect

Information You Provide

We may collect information you provide directly to us when you:

• Fill out contact forms
• Subscribe to newsletters
• Request consultations
• Submit comments or questions

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

Information We Collect Automatically

When you visit our Site, we automatically collect certain information about your device and usage, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Access times
• Pages viewed

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools.

Template downloads

When you request a free template, we ask for your email address and store it encrypted, together with your request and the consent choices you made. After a successful request we set one first-party cookie, __Host-fss_lead, for 30 days. It holds a random code, not your email or any other personal detail, and lets us connect the optional questions below to your request. You may then be asked a few optional questions, one at a time (your company name, trade, company size, region and buying timeframe). Every question can be skipped. We store your company name encrypted and keep your answers separate from any information we obtain from other sources. We also record which pages, templates and questions you used, without your email or name. To see, correct or delete this information, use our contact form; deleting your request also deletes the cookie record, your answers and that activity record.

Sharing with software vendor partners

After the optional questions, you may see a separate box, unticked, asking whether to share the details you entered with a software vendor partner so it can contact you about field service software. The box names that partner. Nothing is shared unless you tick it, and only with the partner the box names.

What we share is your email address, the answers you typed, which template you downloaded, the page where you first found us, and how well your answers match what that partner looks for. We never add information from other sources.

To stop future sharing, untick the box, or use our contact form. Withdrawing does not recall details we already sent, so ask that partner directly to delete them.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Site
• Respond to your comments, questions, and requests
• Send you technical notices, updates, and administrative messages
• Provide news and information about field service software that may interest you
• Monitor and analyze trends, usage, and activities in connection with our Site
• Detect, prevent, and address technical issues
• Protect against harmful or unlawful activity

Sharing of Information

We may share information as follows:

• With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Field Service Software IO or others
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
• With a software vendor partner, when you choose it by ticking the separate box described under Template downloads
• With your consent or at your direction

Your Choices

Marketing Communications

You can opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your use of our services or our ongoing business relations.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies.

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Children’s Privacy

Our Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16, we will delete that information.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Field Service Software IO
8024 Glenwood Ave #108
Raleigh, NC 27612
(984) 205-2497