FIELDBOSS
From $90/user/month + $50K implementation
FIELDBOSS is a specialized field service management platform for elevator, escalator, HVAC, fire protection, and specialty mechanical contractors that need deep
Tool
ClickSoftware
ClickSoftware is a routing and scheduling optimization engine, now built into Salesforce Field Service, founded in 2002.
Overview
ClickSoftware is no longer sold as a standalone product. Salesforce acquired ClickSoftware in 2019 and folded its optimization engine into Salesforce Field Service Lightning. New buyers evaluating advanced routing and scheduling optimization on Salesforce should look at Salesforce Field Service directly; the ClickSoftware capabilities — territory optimization, predictive scheduling, capacity and demand planning — are accessed through that product.
When to pick ClickSoftware
ClickSoftware capability is the right fit for organizations already on or evaluating Salesforce Field Service that need advanced optimization beyond the base scheduling functionality. For non-Salesforce stacks, Oracle Field Service and IFS provide comparable optimization depth. For tier-1 telecom carriers, ServiceNow Telecom and Comarch are stronger fits than Salesforce-native tools.
Editor's score by market
How ClickSoftware scores across the industries we cover
Average 8.0/10 across 1 industry-specific evaluations by Chip Alvarez. Higher scores indicate stronger fit for that trade; click through to read the full market roundup.
| Market | Score | Verdict |
|---|---|---|
| Best Telecommunications Software | 8.0 | Routing and scheduling optimization, now built into Salesforce Field Service |
Integrations
Salesforce Field Service LightningSalesforce CRMGoogle MapsHistorical data systemsCustom rules enginesWorkforce management systemsInventory managementThird-party mapping
Featured in our guides & reviews
Where ClickSoftware shows up in our editorial coverage — best-of roundups, head-to-head comparisons, and the guides and articles that mention it.
- Best ofBest Telecommunications Software
Independent picks for the best FSM software for telecom field operations — scored on ticketing, dispatch, and network asset management.
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Workiz
From $65/mo
Workiz is a cloud-based field service management platform built for on-demand and appointment-based service businesses, with a particular strength in locksmith,
Pricing and feature data current as of April 30, 2026. Verify with vendor.