Jobber

Jobber overview

Jobber is the most widely adopted field service management platform in the SMB tier, with over 200,000 users across residential trades. Founded in 2011 by Sam Pillar and Forrest Zeisler in Edmonton, Alberta, the company has raised more than $100 million and serves plumbing, HVAC, electrical, lawn care, cleaning, and dozens of adjacent verticals. Its 2024–2025 roadmap leaned heavily into AI-assisted scheduling, automated client follow-ups, and an improved quoting flow. Jobber’s product philosophy centers on simplicity: the interface is genuinely learnable by a field tech on day one, which drives strong adoption rates for teams switching from paper or basic spreadsheets.

Pricing

Jobber publishes three tiers: Core ($49/mo), Connect ($129/mo), and Grow (~$249/mo), billed annually. Core covers scheduling, invoicing, and basic client management for one user; Connect adds two-way messaging, online booking, and up to five users; Grow unlocks quotes with line-item pricing, automated follow-ups, and advanced reporting. All prices are for one business location. A 14-day free trial is available without a credit card. The entry price is among the lowest in the category, though per-user add-on fees apply above each tier’s included seat count.

Strengths and weaknesses

Jobber’s main strength is its mobile app — widely regarded as the best UX in the SMB field service space. Technicians can view jobs, attach photos, collect signatures, and send invoices directly from an iPhone or Android device without training. Two-way SMS reminders reduce no-shows significantly. On the downside, Jobber is genuinely built for residential operations: commercial contractors managing service agreements, equipment asset histories, or complex multi-site portfolios will hit ceiling quickly. The reporting suite, while improved, still lacks the drill-down depth that finance teams expect at the Connect tier.

When to pick Jobber (and when not to)

Jobber is the right choice for independent contractors and small residential service businesses with 1–15 technicians that need a polished, low-friction tool for scheduling, client communication, and getting paid faster. It is particularly strong for lawn care, house cleaning, and residential HVAC/plumbing outfits replacing manual workflows. Avoid Jobber if your operation exceeds 20 field users, if you run commercial contracts with complex SLA tracking, or if you need native payroll or advanced job costing. At that scale, ServiceTitan, Housecall Pro, or Service Fusion are more appropriate.